AGB
General Terms and Conditions (GTC)
1. General Provisions and Scope
The services and offers of Main Pilates Studio are provided exclusively based on these General Terms and Conditions ("GTC") in their current version.
Whenever the terms "we," "us," or "our" are used in these GTC, they refer to Main Pilates Studio.
All contracts concluded with Main Pilates Studio are subject to the following terms and conditions. The customer acknowledges and agrees to these GTC as soon as they make a booking via the Eversports booking platform.
Conflicting or deviating conditions of the customer will not be recognized unless we have explicitly agreed to their validity. The fulfillment of a contract on our part does not imply acceptance of any terms deviating from these GTC.
2. Scope of Services and Use
The customer is entitled to use the studio facilities and services within the agreed contractual terms.
We offer our services in the form of Pilates classes, which can be purchased as single and multiple session passes or vouchers.
Single and multiple session passes are service contracts that entitle the customer to use one or more classes within the contractual validity period.
No refunds or exchanges are possible, and unused sessions are non-refundable.
The right of use is non-transferable, meaning only the person named in the contract is entitled to participate.
The risk of use lies entirely with the customer, unless reasons within the responsibility of Main Pilates Studio prevent use for an unreasonably long period.
To use our services, the customer must be of legal age. If the customer is a minor, written parental consent must be provided. Main Pilates Studio reserves the right to refuse participation at its discretion.
3. Contract Conclusion and Booking
The presentation of classes and products on the Main Pilates Studio website and Eversports booking system does not constitute a legally binding offer.
Our Pilates classes can only be booked electronically.
Bookings are made via the Eversports platform, either through the app or via a redirect from our website.
By clicking "Book Now", the customer submits a binding offer to conclude the selected service.
The contract is formed once Main Pilates Studio accepts the booking via a confirmation email.
Main Pilates Studio reserves the right to refuse bookings for valid reasons, such as previous violations of studio rules, legal violations, or if the customer is a minor.
The posted studio rules are binding and included as an appendix to these GTC.
A reserved spot is only guaranteed if the customer has completed an online booking via Eversports or booked on-site.
For successful booking, accurate personal information is required. Any changes to this information must be promptly reported to Main Pilates Studio.
If the customer has outstanding payments, further bookings will not be possible. We reserve the right to reject bookings due to past payment defaults.
Unused sessions expire after the agreed contractual validity period.
4. Right of Withdrawal
Consumers have the statutory right of withdrawal. They can withdraw from the contract within fourteen (14) days of conclusion without providing a reason.
To exercise the right of withdrawal, the consumer must notify us via a clear statement (e.g., a letter sent by mail or email).
If the contract is withdrawn, Main Pilates Studio will refund all payments immediately and no later than 30 days after receiving the withdrawal notice. The refund will be made using the same payment method used for the original transaction unless otherwise agreed.
The right of withdrawal expires if the service has been fully provided before the withdrawal period ends. If services have already been provided, the customer must pay a proportionate amount for the services rendered.
5. Availability, Cancellations, and Refunds
A booked class can be canceled free of charge up to 3 hours before the start.
If canceled within 3 hours before class, the session cannot be refunded and will be forfeited.
If the canceled spot is rebooked by another client, we may, as a courtesy, credit the session back to the customer’s account.
Main Pilates Studio reserves the right to cancel classes, change schedules, or replace instructors. Customers will be notified immediately via email.
Canceled classes remain valid and can be rescheduled.
Instructor changes do not entitle customers to a refund.
No-shows ("no show") will not be refunded, and the session will be forfeited.
Main Pilates Studio reserves the right to close the studio on public holidays or up to 30 days per year for renovations or operational reasons.
6. Payment Terms and Default
Payment is processed via Eversports, using PayPal, credit card, or debit card.
On-site payments via credit/debit card or cash are also possible.
Customers are informed about pricing and payment options before entering a paid contract.
In case of payment default, we reserve the right to claim damages or charge interest at the statutory rate.
7. Customer Obligations
Customers must use Main Pilates Studio’s services in compliance with these GTC and legal regulations.
Customers must inform the instructor about any health conditions before the class.
Attending class despite health issues is at the customer's own risk.
Late arrivals may result in loss of the reserved spot.
New customers must arrive at least 10 minutes before their first session for a proper introduction.
8. Photography & Filming in the Studio
Photography and filming for commercial purposes are only allowed with prior permission.
Main Pilates Studio reserves the right to take photos and videos for documentation and promotional purposes.
By attending a class, participants consent to the use of their images for marketing purposes.
No claims for compensation can be made for such use.
9. Liability
Participation in classes is at the customer’s own risk.
Main Pilates Studio is not liable for injuries except in cases of gross negligence or intentional misconduct.
Customers must assess their own fitness level before participating.
Main Pilates Studio does not check participants’ physical or psychological suitability.
Customers are responsible for seeking medical advice if needed.
Main Pilates Studio assumes no liability for lost or stolen items, even if stored in lockers.
10. Data Protection
For details on how we handle personal data, please refer to our Privacy Policy.
11. Changes to the GTC
Main Pilates Studio reserves the right to modify these GTC at any time and will inform customers via email before changes take effect.
If the customer does not object within 5 days, the changes are considered accepted. In case of objection, we may terminate the contract.
12. Final Provisions
If any provision of these GTC is invalid, the remaining terms remain unaffected.
The contract is governed by German law.
Exclusive jurisdiction is Frankfurt am Main, Germany, if the customer is a business or has no general jurisdiction in Germany.
Contract language is German.
Appendix 1: Studio Rules
The studio rules form an integral part of these GTC. Participants and visitors must comply with all studio regulations.
(See full Studio Rules above)